Digital Systems Support TechnologistPay Rate: $25/hr - $27/hr / W2 Working Model: Fully on-site Working Hours: 8am - 4:40pm, Monday - Friday; Possibility of Saturday workLocation: Horn Lake MS US, Interstate Blvd, Horn Lake Mississippi 38637Interview Process: In person, Multiple rounds Scope - This role is designed to interact with, but replace, most of time spent by four "superusers" who are not in technology roles, do not have special skills or certifications in technology, and do not have time to keep up with the technology in use at the site. The four "superusers" are handling some issues themselves but are often the on-site connection between the operators and remote subject matter experts for troubleshooting and trouble ticket management.TasksOn site contact for comprehensive digital systems supportInteract with end users to diagnose and resolve technical issuesInteract with remote tech support subject matter experts, submit and manage trouble ticketsInitiate remote troubleshooting sessions including capturing and sharing photos/screenshots for analysisAssist with ordering, physical handling, placement, set-up, and physical inventory of IT equipment, computers, printers, server room and network infrastructureSuggest, and participate in, technology focused enhancements to improve site Safety Quality Delivery CostWork in warehouse environment with PPEOperate a scissor lift if necessary to provide photo and video of network node vabinets to remote network equipment supportSystems SupportedWIFI and fiber network troubleshooting and ticket managementGE Vernova PC and peripheral device setup, configuration, and deploymentConnect with remote SME for handheld barcode scanner troubleshooting and programmingConnect with remote SME for Zebra printers troubleshooting and programmingContact for HP printer fleet and connection with HP helpdeskSetup FEDEX ship manager software and connection with FEDEX tech supportOracle RACES ticket management for site/GEV shared account issuesMaximo ticket management for site/GEV shared account issuesProgram badges and badging system and manage SSO listSite security system configuration changes including basic programming and updatesConference room technology programming and troubleshootingEducation Requirements: High School / GED