Customer Support EngineerProcom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company. Procom's areas of staffing expertise include:Application DevelopmentProject ManagementQuality AssuranceBusiness/Systems AnalysisDatawarehouse & Business IntelligenceInfrastructure & Network ServicesRisk Management & ComplianceBusiness Continuity & Disaster RecoverySecurity & Privacy SpecialtiesContract Staffing (Staff Augmentation)Permanent Placement (Staff Augmentation)ICAP (Contractor Payroll)Flextrack (Vendor Management System)Job DescriptionWill work on global user support requests for the mission-critical MDO SCI Windows tool owned by this team.
Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support. Filing bugs in TFS/Rally as appropriate. Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals.QualificationsIISWindows ServerWebservicesWindows ApplicationClustered EnvironmentExcellent Communication Skills (writing/verbal)Ability and willingness to learn a new internal toolAbility to work well with a teamMinimum 2-4 years college degree in relevant fieldMinimum 4-6 years relative hands on experiencePreferred Skills:SQL ServerC#.NETScript languageApp FabricAdditional InformationPLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply