Technical Support AnalystProcom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company. Procom's areas of staffing expertise include: Application Development, Project Management, Quality Assurance, Business/Systems Analysis, Datawarehouse & Business Intelligence, Infrastructure & Network Services, Risk Management & Compliance, Business Continuity & Disaster Recovery, Security & Privacy Specialties, Contract Staffing (Staff Augmentation), Permanent Placement (Staff Augmentation), ICAP (Contractor Payroll), Flextrack (Vendor Management System).Job DescriptionProvide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment, etc.ITIL - Incident Management: To manage the lifecycle of all Incidents.
The primary objective of Incident Management is to return the IT service to users as quickly as possible.ITIL - Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored.ITIL - Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information.Monitor and troubleshoot the alerts from monitoring system for the software toolchain environmentMonitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary.Documentation of technical fix solution and knowhowParticipate in team meeting if requiredParticipate in downtime maintenance testing, if requiredSupport the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services.Knowledge handover upon completion of assignment, if required.QualificationsWork experience at least 2 years, administration of Git/Gerrit/Jenkins, and/or other open source tools, e.g. Artifactory etc.Experienced in Linux environments, comfortable in networking topicsScripting experience in Java, Python, is a plus.Fast learner and self-motivated in learning in new environmentStrong analytical and problem solving skillsCustomer orientationGood team player and good communication skillsEnglish (written and spoken) is a mustPLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply