Bilingual Technical Support EngineerProcom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company. Procom's areas of staffing expertise include: Application Development, Project Management, Quality Assurance, Business/Systems Analysis, Datawarehouse & Business Intelligence, Infrastructure & Network Services, Risk Management & Compliance, Business Continuity & Disaster Recovery, Security & Privacy Specialties, Contract Staffing (Staff Augmentation), Permanent Placement (Staff Augmentation), ICAP (Contractor Payroll), Flextrack (Vendor Management System)Job DescriptionThis is a Tier II/Product Specialist Support role.
Your main responsibility is to provide technical support to both internal and external client customers. The Technical Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow technical support engineers. Technical Support Engineers are also relied on as subject matter experts in their fields, proactively documenting technical solutions as well as creating and delivering training around their area of expertise.QualificationsCore Requirements:Fluent in Spanish (speak, read, write)Excellent verbal and written communication skillsStrong, proven, customer service soft skillsAbility to multi-task, prioritize job requirements, and meet deadlinesStrong personal organization skillsAbility to effectively communicate status updates to various audiences, including customers, sales, management, and peers.Strong documentation skillsFriendly and approachable personality with positive attitudeStrong troubleshooting/systematic fault isolation skillsAbility to maintain poise and professionalism under pressureAbility to provide technical training to groups of studentsSelf-motivatedWillingness to work after hours as needed for high severity issuesePOKnowledge of TCP/IP and LAN technologiesUnderstanding of windows Operating systemUnderstanding of Non-Windows Operating systemKnowledge of SQLBasic understanding of how LDAP worksGood understanding on how to use SysInternal toolsKnowledge of MSI installer and MSI logsMVMKnowledge of TCP/IP and LAN technologiesWorking knowledge of SQLUnderstanding of Windows Operating systemUnderstanding of Linux Operation systemsWorking knowledge of server and PC HardwareFamiliarity with common auditing compliances, (e.g.
PCI, SOX, HIPAA)VSE/MalwareIn depth knowledge of Windows operating systemsGeneral knowledge of Linux/Unix beneficialHigher level knowledge of Malware and the tools used to locate samplesAbility to use common debug tools for analyzing dumpsUnderstanding of networking conceptsUnderstanding of system hardware functionalityBasic understanding of VMWare environmentsAdditional InformationBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply