10- Month Technical Assistant

Technical AssistantProvide technical support to district faculty, staff and students in the use of all district technology including, but not limited to computers, tablets, software, hardware, peripherals, printers, copiers, scanners, network, cameras, phones, audio and projection systems.Duties and Responsibilities:Provide first-line technical support to district faculty, staff and students in the use of all district technology including, but not limited to computers, tablets, software, hardware, peripherals, printers, copiers, scanners, network, cameras, phones, audio and projection systems.Provide training to building personnel and at district professional development days.Monitor the daily status of technology in assigned support area.Maintain technology inventory for assigned support area buildings.Assist teachers with the use of technology in the classroom.Participate in technical system implementations as needed.Manage assigned district help desk requests and provide assistance on all district technologies to staff and students as needed.Troubleshoot software and hardware problems and provide minor hardware repairs.Troubleshoot basic network problems such as switches, cards, cabling and software.Provide support for administrative and instructional software applications.Install software and hardware upgrades.Identify, research and resolve technology-related problems; troubleshooting building problems thoroughly before forwarding to next tier of support or vendors.Install and/or troubleshoot MacOS, iOS, Windows & ChromeOS applications.Troubleshoot and fix printing, wireless, sound, copier and phone-related issues.Keep up-to-date on current technology tools in K-12 education and provide training as needed.Assist as needed in preparing and testing technology necessary for building presentations after hours (i.e. Curriculum nights, Parent meetings, etc).Attend training sessions and technology staff meetings.Write technical instructions.Other duties as assigned.Education and/or Experience:Associates Degree or certification in a computer related fieldACHDS, ACTC, ACMT, MCP, A+ Certification or equivalent experienceFamiliarity with MacOS, iOS, Windows, ChromeOS and AndroidExperience providing first level technical support as it relates to district technology (preferably in an educational setting)Experience with installation, upgrade, repair, and maintenance of computer software, hardware, and peripherals, both on standalone and network systemsAbility to solve problems efficiently and produce a viable solutionUnderstanding of networking conceptsExperience working with wireless technologiesExperience with troubleshooting sound systemsCommitment to maintaining a high level of customer serviceAbility to work effectively with staff and students at their skill levelsEffective communication, problem solving, multi-tasking, and organizational skillsCapacity to thrive in a team-oriented environmentAbility to train and support staff and students in the use of educational technologiesAbility to adapt and learn new technologies needed to support staff and studentsExcellent interpersonal skillsSelf-directed, self-motivated and ability to work with interruptionsShow attention to detail and follow throughHave a willingness to continue to renew and add certificationsHave a high level of personal integrity and sensitivity to confidential informationBe willing to travel between buildingsAbility to lift a minimum of 50 lbs. and service ceiling mounted devicesPreferred Skills:Ability to flex hours in the evening as needed for supportAbility to lift 40-50 lbs.

repeatedly through the dayAbility to load and unload trucks for delivery and pick-upAbility to troubleshoot and repair mechanical devices and technology devices (e.g. charging carts)Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before parents, staff and students.Mathematical Skills:Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Ability to deal with problems involving several concrete variables in standardized situations.Other Skills and Abilities:Ability to operate a personal computer and Word, Excel and database programs.Ability to develop effective working relationships with students, staff and the school community.Ability to communicate clearly and concisely, both orally and in writing.Ability to perform duties with awareness of all district requirements and Board of Education policies.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is almost continuously required to sit, and talk or hear.The employee is occasionally required to walk and stand.The employee is occasionally required to reach with hands and continuously will repeat the same hand, arm or finger motion many times as in typing.Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is acceptable to this particular environment. The noise level can vary depending upon daily activity but will still remain within the acceptable noise level range.The employee continuously is interacting with the public, staff and students. The employee frequently will be required to meet multiple demands from several people.