1-20 - IT Program Manager

Job Details

• Remote: 100%; work in the EST time zone.
• Opening: IT Program Manager )
• Duration: 12 months with the option of extension; client location: Raleigh, NC.

Qualifications

• Program Management experience managing multiple large complex projects (Required, 5+ years)
• Experience creating and/or managing product roadmaps (Required, 5+ years)
• Proven track record of delivering IT projects within budget, scope and schedule (Required, 5+ years)
• Objective decision-making based on strategic objectives, priority, business performance analysis, and resource availability (Required, 5+ years)
• Hands-on experience managing project risk, cost, schedule, quality, testing, and communications (Required, 5+ years)
• Strong supervision, organizational, interpersonal and time management skills (Required, 5+ years)
• Demonstrated presentation, training, and oral/written communication skills (Required, 5+ years)
• Solid experience with project management tools (e.g., Microsoft Project) (Required, 5+ years)
• Experience with MS Office (Word, Excel, PowerPoint) (Required, 5+ years)
• Strong organization and analytical thinking; experience preparing project plans for complex business needs (Required, 5+ years)
• Excellent communication at all job levels; ability to produce legible reports (Required, 5+ years)
• Experience with Agile methodologies (Highly desired)
• PMI Project Management Professional (PMP) certification (Desired)
• Experience with Cloud technologies and SaaS applications (Desired)
• Experience collaborating with Federal, State and Local Government (Highly desired)
• Experience managing statewide IT project implementations (Desired)
• Experience establishing governance models for IT modernization (Desired)
• Experience with Child Welfare Information Systems implementations (Highly desired)

About DHHS – Position Overview

• The NC Department of Health and Human Services (DHHS) seeks an experienced program manager to lead the Child Welfare Information System (CWIS) modernization initiative.
• The lead will work with multiple internal and external stakeholders, project teams, divisions, departments, and vendors to strategize, implement, and maintain CWIS modernization.
• The role interacts with all levels of DHHS staff, including executive leadership, and aims to align projects with the department’s IT roadmap and goals.

Responsibilities

• Single point of DHHS accountability for design, development, and implementation of the new Child Welfare Services Information System.
• Ensure vendor responsibilities and deliverables are fulfilled per contracts.
• Coordinate and ensure all DHHS deliverables and tasks across program, practice, product, project management, training/readiness, technical, and security teams are completed.
• Enable and manage optimized governance of the Child Welfare Practice & Technology Program (CWP&T).
• Provide leadership to remove obstacles, risks, and issues; ensure teams have tools and guidance to deliver key outcomes.
• Partner with Product Executive and CWP&T ELT to communicate program goals, objectives, and potential outcomes.
• Lead regular interactions with executives and governance committees to maintain relationships and a shared vision for program outcomes.
• Evaluate projects from an enterprise perspective, ensuring alignment with business needs, IT roadmap, architecture, security standards, controls, and IT methodology.
• Establish leadership and standards to facilitate cloud computing in support of DHHS strategy.
• Lead cross-functional project teams and workgroups; build and maintain relationships with stakeholders and IT leaders.
• Assist in developing policies, standards, and guidelines for IT within the enterprise.
• Research and present ideas for system and process improvements; develop business cases and cost-benefit analyses for prioritized initiatives.
• Manage multiple vendor onboarding efforts and coordinate requirements from cross-functional teams and vendors.
• Identify risks and opportunities across multiple projects; manage budget and resource allocations for the CWP&T program.
• Collaborate with the State DIT to ensure program compliance with the State IT Roadmap and privacy/security requirements.

Skills & Experience

• Results-oriented with strong leadership, negotiation, time management, facilitation, and organizational skills.
• Experience managing a portfolio of projects at different stages with varying timelines and priorities.
• Strong written and verbal communication; ability to tailor messaging to the audience.
• Ability to acquire and utilize resources within cost/time/quality constraints for a program.
• Experience proposing and leading strategic initiatives.
• Ability to identify root causes and implement corrective actions to improve system quality.
• Ability to guide IT projects through program definition, management, repeatability, and measurement.
• Ability to build, influence, lead, and motivate effective teams toward results.

Management Preferences

• PgMP Certification (preferred)
• Experience supervising programs involving cloud infrastructure and application modernization
• Experience collaborating with State and Local Government
• Experience in complex, cross-functional team environments
• Knowledge of Child Welfare Information Systems or similar case management systems