02256 Assistant Store Manager

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Essential Function

Store Managers are responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability. Assistant Managers support the Store Manager in all outlined areas and are responsible for all Primary Duties when the Store Manager is not present.

Job Description

Sally Beauty

Job Title: Assistant Manager

Primary Duties

1. Brand (30%) : Supervise and support associates’ daily goals to deliver exceptional customer experiences, maximize sales/KPIs, and drive customer loyalty. Ensure brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code. Act as the main contact for resolving customer issues and analyze store trends to anticipate customer demands.
2. People (30%) : Engage, train, and develop teams to achieve positive results. Recruit actively and identify strengths and opportunities for associates, providing coaching or counseling as needed. Maintain positive relations, resolve concerns, and foster diversity, inclusion, and belonging.
3. Operations (30%) : Ensure execution of company processes through training, management, and analysis. Manage inventory, payroll, store opening/closing procedures, and ensure compliance with directives and projects.
4. Safety/Loss Prevention (10%) : Maintain a safe environment, enforce policies, protect assets, and ensure compliance with HAZMAT training and procedures.

Knowledge, Skills, and Requirements

• High School Diploma or equivalent
• Must be 18 years or older
• Preferred: 3+ years retail sales/customer service experience
• Preferred: 1+ year management experience
• Ability to lead/support teams, communicate effectively, and meet scheduling needs
• Cosmetology license is desirable but not required

Core Competencies

Passionate Learner, Flexible & Agile Adapter, Talent Builder, Effective Communicator, Team Builder, Customer Focused Partner, Results Driver, Strategic Thinker, Big Picture Thinker, Problem Solver & Decision Maker.

Working Conditions

Physical activities include standing, walking, bending, lifting moderately heavy items. Environment involves typical safety precautions for retail settings. May work in other stores occasionally.