Sales Assistant - Bilingual Japanese/English Languages

Sales Assistant [Bilingual Japanese/English Languages]
Location: Santa Ana, CA
Employment Type: Full-Time (Hybrid)
Compensation: Starting at $22/hour (negotiable based on experience)
Work Hours: Monday Friday, 8:30 AM 5:00 PM (flexible schedules available)

Position Overview
We are seeking a Japanese-English bilingual Sales Assistant to support our sales team. This role involves order processing, shipment coordination, and customer communication. While customers are U.S.-based (English), frequent email communication with Japan headquarters and factories in Japanese is required. The ideal candidate is detail-oriented, organized, and able to manage multiple tasks efficiently.

Key Responsibilities
• Process and manage purchase orders (POs)
• Coordinate shipment processing and prepare related documentation
• Communicate with U.S.-based customers regarding PO/shipment status, accounts receivable, and related matters (English)
• Communicate with Japan headquarters and factories regarding orders and shipments (Japanese, primarily via email)
• Use OMS (Order Management System) to process and track orders
• Handle transactions and input data through customer portals
• Support sales reporting and data management using Excel, Word, and other Microsoft Office tools
• Assist with Salesforce operations (preferred)
• Provide administrative support as needed

Required Qualifications
• Business-level proficiency in both English and Japanese (reading/writing/email required)
• Proficiency in Microsoft Excel and Word (required)
• Experience with OMS or similar order management systems (preferred)
• Salesforce experience a plus
• Strong organizational skills, accuracy, and ability to multitask
• Excellent communication skills
• Prior experience in inside sales, customer support, or sales assistant roles (preferred)

Compensation & Benefits
• Starting wage: $22+/hour, negotiable based on experience
• 401K (after 6 months)
• Flexible Spending Account (Medical and Dependent Care)
• 10 paid vacation days in the first year
• 19+ paid holidays
• Sick time leave and parental leave
• Medical, Dental, Vision, Life, and AD&D insurance

Work Style
• Full-time, hybrid schedule
• 2 3 days in office per week, remaining days remote

How to Apply
Please email your resume to .
In the subject line, write: PJF-SALESASSIST-LN .
This Sales Assistant position is open now and applications will be reviewed immediately.