Chargeback Analyst

Chargeback Analyst requires:
• Chargeback, Merchant Dispute, Incoming Dispute, Issuing Chargeback, Outgoing Dispute, Salesforce, Zendesk, QuickBase, Excel, Google Sheets, Smart Sheets
• At least 2 years of chargeback card dispute experience specifically on the Merchant Dispute (acquiring) side reviewing, researching, and building representment/rebuttal documentation
• At least 2 years of customer service experience, including handling sensitive or disputed-transaction conversations
• Experience with Salesforce and Zendesk (CRM/case management systems used by the team)
• Strong data analysis and investigative reporting skills
• Strong Excel skills, including building spreadsheets, models, and reports
• Chargeback/dispute experience on the Issuing side (in addition to Merchant Dispute)
• Experience with QuickBase (used as the dispute management system)
• Familiarity with Google Sheets and Smart Sheets
• Familiarity with Claude/AI tooling
• Prior experience at a similar payment processor or card network company (hiring manager referenced companies such as FIS (Fidelity National Information Services), Marqeta, Adyen, ComData and comparable dispute processors.)
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