Technical Lead (0083-0004)

Will be responsible for leveraging both technical and communication skills to troubleshoot and resolve customer problems with ArcOS products, while working collaboratively with the rest of the Customer Engineering team as required; will be a liaison for customer inquiries, offering solutions for intricate networking issues, ensuring their prevention, and providing counsel on present and forthcoming utilization scenarios; will provide prompt initial analysis and feedback on customer reported issues, while adhering to strictly established SLA’s according to the severity of the issue; will work in live debug sessions with customers as required to understand reported issues and to help resolve any active traffic outage in customer network; will be responsible for the initial analysis of available logs before any escalation to the Engineering team and will also work as a customer advocate for timely resolution of issues and for problem reproduction and escalation; will help customers with queries regarding feature configuration or working in ArcOS by referencing relevant configuration guides and discussing engineering as required; will troubleshoot HW/SW issues, replicate customer environments and network problems in lab and coordinate fixes by the engineering department, and provide suitable workaround or steps to prevent reported problems until any required SW fix is provided; will also provide technical expertise and guidance during testing, deployment, and operational phases of networks; will work on networking protocols such as TCP/IP, Ethernet, Layer 2/3 protocols such as STP, LACP, BGP, BGP EVPN, ISIS, SR, MPLS, L3VPN, SR, and validate networking functionality and performance through automation processes; also execute automated test cases using Python for networking protocols, use IXIA to develop Data Path and Control Plane Test cases, and test and validate Service Provider and Datacenter technologies such as SRv6, VxLAN EVPN, and TRM; will integrate expertise in network technology with other technologies to extend the potential use cases for Arrcus products and manage critical customer issues and facilitate communication between customers and engineering. The Beneficiary will work with Service Provider, Datacenter, Campus, and Enterprise Customer Solutions, and work on assessing Cloud Technologies (AWS, Azure, GCP, OCI).

Education and Experience Requirements

Bachelor's degree in Computer Science, Computer Science and Engineering or related degree plus 5 years work experience required.
Please copy and paste your resume in the email body (do not send attachments, we cannot open them) and email it to candidates at placementservicesusa.com with reference #0083-0004 in the subject line.

Thank you.