Email Support Representative

Job Summary / Brief

River Bend Agricultural Services LLC, a division of the Novus Ag network, is seeking an organized Remote Email Support Representative to join our regional hub. This position is open to qualified candidates nationwide, operating on a fully remote schedule to support our expanding network footprint. In this role, you will manage our digital inbound message files and provide advanced regional correspondence support. You will build strong relationships by routing ledger updates, organizing digital resolution pipelines, and keeping corporate communication records moving efficiently to maximize administrative productivity.

Core Responsibilities

• Inbound Message Management: Monitor customer email queues and digital resolution deadlines, track regional response compliance data, and route audited inquiry updates to the correct department manager.
• Digital Administration: Coordinate electronic message validation workflows, track individual account ticket histories, and organize secure cloud communication directories across our network database.
• Data Maintenance: Maintain accurate customer inquiry history records, enter seasonal account preference updates, and log verified communication metrics directly into our central database system.
• Communication Integration: Monitor the central digital support inbox, resolve documentation discrepancies, and draft professional corporate email correspondence for our regional management group.
• Operational Syncing: Coordinate closely with customer success leadership and corporate credit/accounting personnel to guarantee cohesive backend support and strict transaction compliance.

Applicant Requirements

• High School Diploma, GED, or equivalent required; previous experience in retail customer care, online message handling, written administrative tasks, or general office data entry is valued.
• Proven track record in drafting clear written messages, managing electronic files, or meeting strict daily response deadlines.
• Dependable computer skills with cloud-based email applications, automated ticketing networks, and basic proficiency in the Microsoft Office suite (Excel data sorting, Outlook email routing).
• Capability to thrive in a self-directed nationwide remote workspace, maintaining consistent digital connectivity.
• Excellent communication skills with a natural ability to multitask in a fast-paced environment.

Compensation & Benefits

• Competitive wage of $31.50 - $38.00 per hour paired with a stable, fully remote corporate work framework.
• Company-provided workplace computer, secure software access, and modern virtual office tools.
• Comprehensive healthcare options, matching 401(k) program, and paid time off (PTO).