Customer Service Representative/ Call Center/Information clerk

About Us
Cogent InfoTech, a leader in consulting solutions, prides itself on delivering top-notch services and talent to our 150+ Government and 70+ Commercial clients. We are currently expanding our team to support one of our key clients more effectively.

Below are more details about the Position:

Job title: Information Clerk
Location: Long Island City NY 11101
Duration: 6+ months
Onsite Role
Inperson Interview probably by 3rd August
Working Hours: 35 Hours per week

Note: Candidates must have open availability to work any shift between 6 a.m. and 12 a.m. and must be able to work weekends and holidays.

Sunday through Saturday. Candidates must have open availability, including weekends and holidays, any shift between the hours of 6:00 a.m. and 12:00 midnight.

Job Summary/ Essential Job Functions:
Must have previous customer service and call center experience.
Requires sound knowledge of Word, Excel in addition to excellent communication skills.
Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries. Send escalation emails and create service requests for unresolved matters.

Duties:
Handles Heavy Incoming Call Volume.