Smart Automation Support Engineer

Job Description

* Deliver expert support for Python-based automations and Automation Anywhere RPA solutions.
* Diagnose issues and implement bug fixes for Python scripts and RPA workflows.
* Partner with COE teams, SMEs, and developers to maintain and optimize automation solutions.
* Contribute to Agile and iterative development cycles for automation enhancements.
* Demonstrate willingness to upskill in Agentic AI and Generative AI technologies, driving next-level automation capabilities.
* Stay informed on latest trends in Automation, AI, and RPA, and recommend solutions.
* Ensure compliance with organizational security and governance standards across all automations.
* Monitor automation workflows and Python scripts to maintain optimal performance and minimal downtime.
* You'll report to a Senior Manager
* You will have to work from office 2 days a week as it is Hybrid from Hyderabad

Qualifications

* Minimum 2+ years of experience with Python and Selenium WebDriver.
* Strong knowledge of Python libraries such as Pandas, Requests, and OpenPyxl.
* Solid understanding of error handling, multithreading, and advanced Python concepts.
* Ability to perform web scraping using Selenium for structured and unstructured data extraction.
* Proven experience in API integration and management.
* Familiarity with Automation Anywhere or other RPA tools; and adapt to RPA technologies.
* Work flexible hours to provide extended support coverage for North America (NA) time zones, including overlapping with CST by 3 4 hours.
Desired Skills:
* Certification for Automation Anywhere or equivalent
* Working knowledge of Python and Selenium Web Driver
* Understanding of GenAI and Agentic AI concepts