IT Technologist

Job Posting: IT Technologist at Complete Logistical Services

Job Description

Complete Logistical Services is excited to announce an opportunity for a dedicated and skilled IT Technologist to join our dynamic team. This full-time position is tailored for individuals who thrive in a robust and active environment, offering a chance to contribute to and grow with a leading company in the industry. Unlike many modern offerings, this is not a remote job, requiring the successful applicant to be actively involved on-site, where you will engage directly with our systems and our people.

The role of IT Technologist encompasses a broad range of activities all aimed at ensuring that our technological resources are functioning optimally and are securely maintained. The successful candidate will be deeply involved in managing and implementing technological solutions that meet the complex needs of Complete Logistical Services.

Duties and Responsibilities

• Technical Support: Provide local and remote end-user support for all computer-related applications, including troubleshooting hardware and software issues.
• System Configuration: Set up, image, configure, inventory, and maintain company desktops, laptops, mobile devices, and conference room equipment.
• Inventory: Monitor and maintain accurate inventory records, including tracking stock levels, orders, and deliveries.
• Ticket Management: Monitor and manage the ticketing system to ensure all customer inquiries and issues are addressed promptly.
• Executive Support: Prioritize and provide support to executive leadership within the organization, ensuring their technical needs are met promptly and discreetly.
• Efficiency Improvement: Help business operations utilize information systems to improve efficiency, including system integration, process automation, and user training.
• Documentation: Maintain accurate records of support requests, resolutions, inventory and follow-up actions in the help desk system.
• Training and Guidance: Conduct training sessions and create documentation to assist users in understanding and effectively using computer applications.
• Proactive Maintenance: Perform regular maintenance and updates to prevent issues and ensure optimal performance of systems and applications.
• Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing.
• Advocate: Adhere to, and draft IT policies.
• Represent: IT team and the business as the point of contact for IT projects.
• Travel: Occasional travel to other sites within the US and Canada.
• Flexible: Occasional weekend and/or after-hours on call support.

Requirements

• Bachelor’s degree or minimum 4 years of experience in maintaining computer hardware/software and working in a customer-oriented service environment.
• Proficient in Computer imaging, Active Directory, Microsoft Office, and Microsoft Azure.
• Experienced in using IT ticketing systems and maintaining an Asset Management system.
• Knowledge of printer services, videoconferencing equipment and applications.
• Valid U.S. driver’s license.
• Ability to apply for and obtain a TWIC card.