Customer Service Representative

We are seeking a customer-centric and empathetic Customer Service Representative to join our team. In this role, you will handle inbound inquiries, troubleshoot product or service issues, and maintain high customer satisfaction. The ideal candidate is a skilled communicator, a natural problem-solver, and thrives in a fast-paced environment

Omnichannel Support: Respond to inquiries via phone, email, live chat, and social media.Issue Resolution: Troubleshoot issues, determine root causes, and provide accurate, timely solutions.Account Management: Open, update, and maintain customer accounts within the internal CRM system.Product Expertise: Maintain up-to-date knowledge of company products, services, policies, and promotions.Escalation Handling: Identify and escalate priority issues to the appropriate manager or technical team.Feedback Collection: Document customer feedback, complaints, and trends to share with leadership.Administrative Tasks: Process orders, returns, refunds, exchanges, and billing adjustments accurately.Required Skills & CompetenciesActive Listening: Ability to hear out customers completely to identify issues accurately.Empathy: High emotional intelligence to de-escalate upset customers and build trust.Communication: Clear, professional verbal and written communication free of internal jargon.Problem-Solving: Strong critical-thinking skills to resolve unique or complex customer dilemmas.Tech Savviness: Multitasking skills to navigate multiple browser tabs and software tools simultaneously.Time Management: Efficiency in handling high ticket volumes while maintaining service quality