Manager, Technical Account Manager

Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.

About the Role
We’re hiring a Manager, Technical Account Manager (TAM) to lead and grow a team of Technical Account Managers supporting our largest enterprise customers. This role is responsible for driving customer adoption, technical success, and long-term value at scale, while building a high-performing, customer-obsessed TAM organization.
You’ll manage, mentor, and scale a team of TAMs while also staying close to key customer relationships and complex technical engagements. You’ll partner closely with Product, Engineering, Sales, and Customer Success leadership to ensure Monte Carlo is deeply embedded across modern data stacks and delivering measurable business impact for our most strategic customers.

What You’ll DoTeam Leadership & Development
* Hire, onboard, coach, and develop a team of Technical Account Managers
* Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy
* Provide regular feedback, performance management, and mentorship to help team members grow and succeed
Customer Impact & Strategy
* Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
* Act as an escalation point for complex technical challenges and high-impact customer situations
* Ensure consistent delivery of best practices around data observability, reliability, and scale
Cross-Functional Leadership
* Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
* Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities
* Help define and improve TAM processes, tooling, and engagement models as the business scales
Operational Excellence
* Define success metrics for the TAM function and track performance across customer outcomes and team health
* Continuously refine onboarding, playbooks, and technical standards to improve efficiency and consistency
You’re a Fit If You Have
* 7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM
* 2+ years of experience managing or leading technical customer-facing teams
* Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools
* Proven ability to coach and develop technical talent while driving customer outcomes
* Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners
* Strong operational and project management skills with a customer-first mindset
Nice to Have
* Experience with data & AI observability, monitoring, or analytics SaaS platforms
* Experience scaling customer-facing teams in a high-growth startup environment
* Familiarity with enterprise customer success motions and complex account management
Why You’ll Love Monte Carlo
* Work at the forefront of the data & AI observability movement, helping top data teams prevent downtime and build trust in their data
* Lead and grow a high-impact team in a company that values impact, ownership, curiosity, and empathy
* Partner with some of the most data-forward organizations building the next generation of data products and insights
* Competitive compensation, meaningful equity, and comprehensive benefits
* Flexible remote work, generous PTO, and a culture built on autonomy and trust

Business Development Executive

Whether you are a tech sales pro tired of selling boring "widgets," or a museum/arts professional ready to pivot your industry expertise into an innovative tech career, as an Adage Business Development Executive (Arts & Culture), you will find your home here.
The difference we make
At Adage, we do our part to make the world a better place through technology.
In this pursuit, we get to help a lot of really cool clients (think The American Museum of Natural History, Kennedy Center, Metropolitan Museum of Art) to make an actual difference in the communities they serve through their digital presence.
Our team consists of people who are incredibly smart, inspiringly driven, impressively kind, and always fun. We are routinely recognized as one of Chicago's Best and Brightest Companies to Work For, one of the Best Places to Work in Illinois, and on Crain's Best Places to Work in Chicago.
The impact you'll have
We already have an impressive reputation in the arts sector; all we're missing is you. We are looking for EITHER a driven B2B technology sales professional excited to focus on the cultural sector OR an arts & culture industry veteran (from sales, marketing, digital, or similar) ready to use your insider knowledge to solve problems for your peers.
You'll work closely with our VP of Strategic Growth, Sales Enablement, and Marketing to execute a strategy targeting leading arts and culture organizations. If you come from the industry, you will leverage your deep understanding of operations and pain points to build instant trust. If you come from sales, you will apply your closing skills to a vibrant, passionate vertical.
You will be an internal Subject Matter Expert (SME) for the vertical, attending key conferences and feeding insights back to our teams. You'll grow your consultative business skills, managing complex negotiations and ensuring a seamless handoff to our Account Management team to ensure long-term client success.
The benefits you'll love
As a Business Development Executive at Adage, you'll enjoy work-life balance with flex schedules, remote-work options, and 20+ days of paid time off annually. Adage offers excellent benefits with 85% employer-paid insurance, profit-sharing bonuses, 401k contributions, and FSA.