Service Delivery Business Analyst (Ref: 18531)

Position: Service Delivery Business Analyst (Ref: 18531)
Location: Atlanta, GA USA, 30334
Salary: $28.66/hr.
Duration: 11 Months 10 Days - Contract
Openings: 1
Deadline: 07/24/2026
Description:
***Local Candidates
***Hybrid

We are seeking an experienced Service Delivery Business Analyst to join our team in Metro Atlanta. In this role, you will analyze business operations, drive process improvements, support operational governance, and perform inventory and financial reconciliations for Telecommunications and Network Services.
As the primary bridge between business operations, technical teams, and external vendors, you will play a crucial role in optimizing service delivery, enhancing operational efficiency, and maintaining accurate service tracking.

Business Analysis & Optimization
• Conduct enterprise-wide business analysis for Telecommunications and Network Services.
• Identify operational inefficiencies, gather and document clear business requirements, and recommend actionable solutions for service optimization.

Process Engineering & Governance
• Develop, document, and maintain standard operating procedures, process workflows, and service delivery documentation.
• Establish governance controls and compliance measures, ensuring continuous adherence to operational standards.

Inventory & Financial Reconciliation
• Reconcile telecommunications and data service inventories against vendor billing to identify unused services and cost-saving opportunities.
• Validate physical and logical assets against asset management systems and support invoice auditing and billing accuracy.

Reporting & Analytics
• Build centralized reporting and executive dashboards covering Service Catalog Requests, Incident Management, Project Metrics, Asset Inventories, Telecommunications Usage, and Vendor Performance.
• Analyze operational trends to provide data-driven strategic recommendations.

Quality Assurance & Issue Management
• Develop and manage quality assurance programs, monitor key performance metrics, and conduct compliance reviews.
• Consolidate and manage operational issues, facilitating timely resolution with vendors and internal stakeholders while tracking corrective actions.

Qualifications
• Education: Bachelor’s degree in Business Administration, Information Systems, Information Technology, or a related field.
• Experience: 5+ years of experience in business analysis, process improvement, or operational management.
• Domain Expertise: Solid background working with telecommunications, networking, or IT service management (ITSM).
• Technical & Tools: Hands-on experience with ServiceNow, asset management platforms, and vendor billing analysis.
• Skills: Strong capabilities in reporting, analytics, trend evaluation, and comprehensive process documentation.
• Location: Must be local to the Metro Atlanta area and able to work in a hybrid capacity.
• Schedule: Monday Friday, 8:00 AM 5:00 PM

Required / Desired Skills
• Bachelor’s degree in business administration, Information Systems, Information Technology, or related field. Required - 4 Years
• Business analysis, process improvement, or operational management experience Required - 5 Years
• Experience with telecommunications, networking, or IT service management Required - 5 Years
• Experience with ServiceNow, asset management, and vendor billing analysis. Required - 5 Years