Patient Care Coordinator

Our client, a fast-growing surgical navigation company redefining how self-insured employers manage surgical spend, is hiring a Patient Care Coordinator with an active LVN license and 2+ years of healthcare startup experience.

You'll be the first point of contact for patients, guiding them through enrollment and coordinating their care journey all while leveraging cutting-edge AI tools in a tight-knit, high-performing team.

What you'll do:

Make 50 75 outbound cold calls per week to engage and enroll eligible patients into their surgical benefit

Manage a caseload of patients through onboarding, eligibility verification, and medical record collection

Coordinate handoffs between patients, nurses, providers, and the operations team

Contribute to AI scripting and process improvement by sharing insights from patient interactions

Work closely with the executive team on business metrics and operational improvements

Requirements:

2 7 years of experience in remote healthcare care coordination, patient engagement, or case management

Active LVN license (any state this is a non-clinical, care navigation role)

2+ years of remote work in healthcare (care coordination, case management, or patient engagement)

Comfortable working from home 70% of the time

Comfortable with outbound patient engagement and cold calling ( 50 75 calls/week)

Startup or health tech experience with demonstrated business acumen and comfort with direct feedback

Tech-savvy and genuinely excited about AI not intimidated by rapidly evolving tools and processes

Fluency with G-Suite, Salesforce, and digital health platforms

One of the following is REQUIRED:

Currently at a health tech startup in care coordination or patient services (e.g., Carēm, Lantern, Transcarent, Included Health)
Remote nurse in case management at a payer (e.g., UnitedHealthcare, Aetna) actively pursuing business or tech credentials (informatics degree, HBS courses)

Nice to have:

Familiarity with surgical care pathways (ortho, spine, bariatric, cardiac)

Bilingual in Spanish or Hindi

**Please forward PDF resume to