IT Support Specialist (Ref: 18490)

Position: IT Support Specialist (Ref: 18490)
Location: Harrisburg, PA USA, 17120
Salary: $39.91/hr.
Duration: 11 Months 21 Days - Contract
Openings: 1
Deadline: 07/14/2026
Description:
***Local Candidates
***Hybrid onsite 2 days/week

We are seeking a detail-oriented and experienced IT Support and Security Specialist for a long-term contract engagement. This role operates in a cross-team capacity, bridging our security and help desk operations to ensure robust technical support and operational integrity.

Key Responsibilities
• Technical Support: Provide comprehensive, general technology support and respond to incoming support tickets.
• Incident Management: Assist in documenting, managing, and resolving technical incidents and vulnerabilities.
• Network Monitoring: Conduct routine network monitoring and generate performance reports to ensure system stability.
• Compliance: Ensure all activities and systems align with established regulatory guidelines and organizational policies.
• Collaboration: Work effectively between multiple internal teams while maintaining the ability to execute tasks independently with minimal supervision.

Requirements
• Minimum of 2 years of professional experience performing technical work within information technology security and support fields.
• Strong analytical skills with an ability to manage competing priorities.
• Excellent collaborative and communication skills.

Logistics
• Engagement Type: Long-term Contract
• Work Arrangement: Hybrid (Minimum of 2 days per week onsite/in-office)
• Schedule: 8 hours per day, 5 days per week

Required / Desired Skills
• Experience in information security related support Required - 2 Years
• Experience in helpdesk related support Required - 2 Years
• Experience with Microsoft server and workstation operating systems Required - 2 Years
• Experience with Microsoft O365 products Required - 2 Years
• Experience with incident reporting and support ticketing systems Required - 2 Years
• Experience with network and computer security testing tools Required - 2 Years
• Experience reading and interpreting security logs and reports Required - 2 Years
• Experience working with Tenable and Splunk Required - 2 Years
• Associate’s degree or current certifications within information technology Required - 2 Years