Senior CX Engineer

What you’ll be doing
Experian is driving innovation by delivering advanced solutions that redefine how millions of customers interact with us. We’re seeking a highly skilled Senior Software Development Engineer to help shape our next-generation Intelligent Virtual Assistant (IVA). In this role, you’ll construct dynamic JavaScript components and integrate them with advanced NLP and ML technologies to deliver agentic, frictionless self-service capabilities. Your work will directly impact customer satisfaction and operational efficiency, enabling smarter, faster, and more personalized experiences at scale.
This role is ideal for a dynamic individual who excels in a fast-paced environment and has a proven track record of managing large-scale projects, collaborating with cross-functional teams by making data driven decisions
Key Responsibilities:
· JavaScript Development: Develop innovative, scalable components with JavaScript in a specialized scripting framework.
* Feature Implementation: Develop solutions to increase automation and create consumer self-service capabilities across Experian’s contact center channels.
· GenAI Coding: Leverage Generative AI coding assistants to accelerate development, improve code quality, and enhance productivity throughout the software lifecycle.
* Performance Optimization: Regularly assess, monitor and optimize the performance of applications, ensuring optimal performance and responsiveness.
* Continuous Integration: Implement and maintain CI/CD pipelines to automate the build, test, and deployment processes.
* Problem Solving: Troubleshoot and resolve complex technical issues, ensuring the stability and reliability of the software.
* Documentation: Create and maintain comprehensive technical documentation for developed features, configurations, and systems.
* US Partnership: Operate partially within US Central time zone as needed to ensure appropriate alignment and coordination with the US-based team.
* Hybrid Work: Must be able to work in-office (Hyderabad) 1-2 days per week, with remote work for the remainder
Qualifications and Experience Required:
* Core Technical Skills & Experience: 2+ years of JavaScript experience required; must be expert level in this area.
* AWS: Solid understanding of AWS technologies such as DynamoDB and Lambda.
* GenAI: Must have strong and demonstrated knowledge of how to leverage GenAI in accelerating coding and testing (GitHub Copilot, ChatGPT, MS Copilot, or similar tool).
* Communication: Strong verbal and written communication skills, capable of conveying complex technical concepts to diverse audiences.
* Problem-Solving: Excellent analytical and problem-solving skills with a creative approach to challenges.
* Teamwork: Strong interpersonal skills and the ability to work effectively with cross-functional teams.
* Time Management: Excellent organizational skills and the ability to manage multiple projects simultaneously.
* Adaptability: Flexibility to adapt to changing priorities and new technologies.
* Attention to Detail: High standard for quality and precision in all aspects of work.
* On-Call: Participation in an on-call rotation is required.
* Additional Skills:
* Previous experience in IVR and/or NLP development is preferred.
* Familiarity with CI/CD pipelines and tools such as GitLab CI or Jenkins.
* Understanding of microservices architecture and RESTful API design.
* Knowledge of security best practices and tools for secure software development.
Why Join Us
· Be part of a market leader in data-driven innovation.
· Work in a dynamic, fast-paced environment.
· Contribute to products that improve lives daily.
· Thrive in an inclusive and diverse team.

Qualifications

Qualifications
* Java Script,
* Troubleshooting
* IVA
* Prompt Engineering
* Softskills