Associate IT Portfolio Manager

Job Responsibilities

* Assist in planning and scoping IT Tier1 and 2 projects, including defining objectives, deliverables, timelines, and resource needs.
* Coordinate daily project activities, track tasks, manage schedules, and maintain project documentation.
* Facilitate stand-ups, status meetings, and stakeholder updates; prepare meeting notes and action items.
* Monitor project risks, issues, and dependencies; escalate and drive mitigation plans.
* Support requirements gathering, change requests, and impact assessments in collaboration with business analysts and technical leads.
* Maintain project plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and dashboards; report progress and KPIs.
* Partner with IT engineering domains to ensure technical implementation aligns with the product vision, architecture guidelines, security standards, and user needs.
* Help manage vendor coordination, SOWs, and procurement activities as needed.
* Assist with test planning, UAT coordination, and release readiness.
* Contribute to the continuous improvement of project management processes, templates, and best practices.
* Run CAB (Change Advisory Board) meetings, coordinate stakeholder reviews and approvals.
* Other duties as assigned.
People Manager
* No
Education, Experience, and Skills
* 1-3 years of experience, ideally within IT service management (ITSM) in a SaaS environment, with the ability to translate technical requirements into actionable product features.
* 1-3 years of experience in IT project coordination, portfolio support, or a similar role.
* Self-starter with exceptional organizational skills, capable of effectively managing and prioritizing multiple projects.
* Collaborative team player with a customer-focused mindset and strong technical troubleshooting abilities.
* Skilled at guiding users and stakeholders to make informed decisions that align with project goals.
* Experience in creating project documentation and training users on new product implementations.
* Strong communicator with the ability to convey technical issues and solutions clearly across various organizational levels.
* Familiarity with HIPAA, CLIA, and SOX compliance standards.
* Analytical mindset with attention to detail; comfortable with metrics and reporting.

Certificates, Licenses, Registrations
* Certified Scrum Master (CSM) preferred but not required
Work Environment
This is a fully remote position with some travel to the Gaithersburg lab as needed. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment, including a computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs.