Cherokee Federal

Systems Support Technician

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Wichita Falls, TX • Posted 4 days ago
Hybrid Contract Sales


Systems Support Technician 

This position requires a ​Public Trust​ clearance. 

Role Overview: 

As a Client Support Technician (CST) responsible for sustaining, troubleshooting, and repairing unclassified technical training IT network information systems. This role requires advanced proficiency in tier 2 software support, backend infrastructure diagnostics, and enterprise directory management. 

 

 

Compensation & Benefits : 

Pay commensurate with experience. 

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.  Benefits are subject to change with or without notice. 

 

 Responsibilities Include:   

  • Diagnose issues beyond the scope of Level 1 support, requiring backend infrastructure knowledge, log analysis. 

  • Configure, install, and troubleshoot approved laptops, desktops, printers, network-connected copiers, scanners, immersive training devices, and other office IT equipment. 

  • Manage OS imaging, software packaging, and system deployment for new and existing devices. Execute Department of the Air Force Standard Desktop Configuration (DAF SDC) and commercial non-SDC updates and patching. 

  • Manage enterprise directories (e.g., Active Directory). Resolve network-related trouble tickets and manage domain computer accounts. 

  • Provide software support, specializing in software associated with the SDC (e.g., MS Office, Adobe, authorized Web Browsers). 

  • Perform maintenance consistent with manufacturer warranties to maintain the integrity of the Return Merchandise Authorization (RMA) process. 

  • Coordinates and manages project tasks to ensure project delivery within allotted timelines. 

  • Performs other job-related duties as assigned 

 

Experience, Education, Skills, Abilities requested:   

  • Security+ certification. Must maintain technical and management certifications. 

  • Excellent communication skills, both oral and written. 

  • Ability to work independently in a fast-paced environment. 

  • Strong quantitative analysis and critical thinking skills. 

  • Must pass pre-employment qualifications of Cherokee Federal 

  • Must be a U.S. Citizen.  

 

Company Information: 

​​Cherokee Nation Defense Solutions (CNDS)​ is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about ​CNDS​, visit cherokee-federal.com. 

Additional Information

City
Wichita Falls
State
TX
Zip
76301
Country
United States
Job Type
Full Time
Mobile Friendly Apply
No
Html Jobs
Yes
Url
https://click.appcast.io/t/n2kzEErnW_uAGio5t38HpmL1rzmoi5H7CpV0YQX0c3RAb3WJ4DGXyV0pwCldl2r9
Cpa
13.23
Cpc
0.66
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