Engagement Specialist

FSRI is always looking for candidates that want to make a positive impact on the community!

Position Summary: We care deeply about the individuals and families within our community, and it is our priority to ensure timely access to services and support. The Engagement Specialist is responsible for contacting clients who miss scheduled service appointments to confirm their interest in continuing services. This role works collaboratively with clients to identify and address barriers that may prevent attendance at scheduled sessions, support re-engagement in treatment, and adjust the level of care when appropriate.

The Engagement Specialist also initiates discharge and transfer planning for clients who cannot be successfully re-engaged in treatment services. Additionally, after repeated late cancellations or no-show appointments, this position provides referrals and links clients to other community and human service programs to support ongoing care needs.

As part of the care team, the Engagement Specialist shares responsibility for directing, coordinating, and managing client care and services to promote positive outcomes and continuity of care.

Qualifications:

Bachelor’s Degree or equivalent experience
Behavioral Health experience preferred
Skilled in operating various medical record software and hardware, word-processing, and database software programs
Spanish Speaking required and is compensated
Excellent multitasking and communication skills
Ability to work independently and part of a team
Bilingual/ASL skills are compensated by an additional 6%, above base pay.
Multilingual skills are compensated by an additional 8%, above base pay.

Physical Requirements: This position requires residential and community visits, employees in this position must have the ability to:

Current driver’s license, reliable transportation, registration and auto insurance
Ability to communicate effectively
Travel to and from clients’ residence, community locations and office site, which could include using walkways, stairs and/or elevators
Ability to lift up to 20lbs
Must be able to work remotely and in person adhering to PHI requirements

We offer our employees a comprehensive benefits package that includes health, dental and work life benefits.
Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!

Family Service of RI (FSRI) is a statewide organization with a 130 year track record of improving the health and well-being of children and families. We are passionate about our mission to advance opportunity and hope. FSRI’s diverse and inclusive teams working across the Health, Healing, Home and Hope divisions, are experts in their fields, delivering strategies to positively impact lives. We provide services statewide, and currently operate in three locations in Providence; and four locations in East Providence, Smithfield and North Smithfield.

Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.