Quality Assurance Assistant Manager (0089-0004)

Build and implement testing organizational strategies and roadmaps in coordination with other Quality Management leadership. Enforce and enhance Quality Assurance / Software Testing best practices. Coordinate with Product Managers and Project Managers to understand project resource allocation requirements. Recommend resources for project and operational work based on Quarterly Delivery Planning outputs. Partner with vendors to contract and onboard resources to support a flexible staffing model. Create testing metrics and trending reports. Promote Company Vision with company employees. Participate in Quality Management recruitment, hiring, training, employee development, and performance management. Provide direction and feedback on the day-to-day activities of employees. Communicate clear job expectations, goals, and development opportunities to Quality Management employees. Prepare employee development plans and recommend appropriate action to upper management. Conduct performance reviews. Coach and mentor Quality Management employees. Serve as an escalation point for interpersonal and operational employee challenges. Regularly meet with employees in a one-on-one setting. Manage work schedules and perform time keeping activities. Monitor and adjust employee workloads. Monitor department projects to ensure projects are delivered on time, within budget, and to agreed quality level. Gather, track, and report department attainment of Key Performance Indicators (KPIs) to upper management. Ensure the highest level of Customer Delight by promoting and providing excellent customer service. Ensure Company procedures are followed, including the tracking and publishing of metrics. Work collaboratively across departments to identify and resolve risks, conflicts, and challenges; recommend resolutions; and implement process improvements. Stay current on the latest industry technologies, trends, and strategies; bring forward solutions; and serve as a Trusted Expert. Participate in Company management initiatives such as meetings, conferences, and committees. Develop and maintain departmental governance procedures. Support decisions made by Company leadership. Other duties as assigned.

Education and Experience Requirements

Requires U.S. Bachelor’s degree in Computer Science or a related technical field, or equivalent experience with eight (8) years of progressive experience with Software Testing/ Quality Assurance and one (1) year of experience in a supervisory, management, team leadership, coaching, training, and/or mentoring role.

Special Skills Requirements

Requires industry experience and demonstrated proficiency leading a testing team, with a strong understanding of manual and automated testing practices. Requires industry experience and strong understanding of QA/QE best practices and the testing/development tools that support them (e.g. ALM, Jira, UFT, Selenium, Performance Center, Jenkins, BitBucket, SOAPUI, or related). Requires industry experience and demonstrated expert ability to communicate across all levels of the organization, present complex ideas concisely, and clearly articulate ideas both verbally and in writing. Requires industry experience and demonstrated excellence with analytical, planning, and negotiation skills. Requires industry experience and demonstrated expert knowledge and understanding of business issues, priorities, goals, and strategy. Requires industry experience and demonstrated ability to drive organizational transformation and build consensus with stakeholders. Requires industry experience with: (1) Microsoft Office, including Word, Excel, PowerPoint, and Visio; (2) Automation Tools Selenium, SOAPUI, TOSCA, or related; (3) Test Management Tools JIRA, qtest, ALM, or related; and (4) Project management tools JIRA, Microsoft Project, or related.
Please copy and paste your resume in the email body (do not send attachments, we cannot open them) and email it to candidates at placementservicesusa.com with reference #0089-0004 in the subject line.

Thank you.