Fire Systems Alarm Service Manager

Hiring Service Manager Fire Protection Fire Alarm Service Manager - (Commercial Fire Safety Systems)

Position Overview

We are seeking an experienced Service Manager to lead and grow our service division within a commercial fire protection company. This role is responsible for overseeing all service operations, including inspections, repairs, dispatch, technicians, and customer relationships.

The ideal candidate is a proven leader with direct experience managing service operations in a fire sprinkler or fire alarm company, with a track record of driving growth, improving efficiency, and building strong teams.

Key Responsibilities

Leadership & Team Management

Lead, manage, and develop service technicians, coordinators/dispatch, and administrative staff
Establish performance expectations and accountability across the service team
Conduct performance reviews, coaching, and ongoing development
Build a strong, team-oriented culture focused on safety, quality, and results
Operations & Service Delivery

Oversee daily service operations including scheduling, dispatching, and workload distribution
Ensure efficient routing, labor utilization, and on-time service delivery
Monitor job costing, productivity, and operational performance
Implement systems and process improvements to increase efficiency and scalability
Customer Relations

Serve as the primary point of contact for key clients and escalated service issues
Maintain high levels of customer satisfaction through responsiveness and quality execution
Build long-term relationships with commercial clients and property stakeholders
Revenue Growth & Service Sales

Identify opportunities from inspections and service calls to drive repair and upgrade work
Partner with sales teams to grow recurring service revenue and expand existing accounts
Support pricing strategies, proposals, and service agreements
Compliance & Technical Oversight

Ensure all service, inspection, and maintenance work complies with NFPA standards (including NFPA 25) and local codes
Provide technical guidance and oversight for fire sprinkler and/or fire alarm systems
Maintain quality control on reporting, documentation, and compliance requirements
Financial Performance

Manage departmental P&L including revenue, margins, and labor costs
Assist in forecasting, budgeting, and strategic planning
Review job profitability and adjust operations to meet financial targets
Required Qualifications

Previous experience as a Service Manager within a fire sprinkler and/or fire alarm company is REQUIRED
Proven track record managing service and repair operations that demonstrated measurable growth
Strong background in commercial fire protection systems (sprinkler and/or alarm)
Working knowledge of NFPA standards, especially NFPA 25
Experience leading technicians, dispatch, and service operations teams
Strong organizational, leadership, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with service management and scheduling software
Preferred Qualifications

NICET certification (any level)
RME-I license or equivalent
Backflow certification
Experience in both sprinkler and alarm systems
Background in service sales or business development
Key Competencies

Leadership & accountability
Operational excellence
Customer-focused mindset
Financial and business acumen
Technical expertise in fire protection systems
What We Offer

Competitive compensation based on experience
Full benefits: medical, dental, vision
401(k) with company match
Paid time off and holidays
Company vehicle or allowance
Long-term growth opportunity with a stable, expanding organization
SALARY: $90-120 K