Account Manager - Custom Sales

Job Title: Account Manager (AM)

Department: Custom Sales

Reports To: Custom Sales Manager

Location: Tempe, AZ (On-site)

FLSA Status: Exempt

Employment Type: Full-Time

Position Summary

As a Branded Bills Account Manager (AM), your responsible for managing and nurturing client relationships, ensuring their needs are met, and driving the growth of assigned accounts. This role involves acting as a liaison between clients and internal teams, identifying opportunities for upselling, and delivering exceptional service to achieve high client satisfaction and retention. The ideal candidate is detail-oriented, customer-focused, and skilled at managing multiple accounts.

Key Responsibilities:

• Client Relationship Management:

  • Serve as the main point of contact for assigned clients, addressing their needs and concerns promptly.

  • Build and maintain strong, long-term relationships with key stakeholders.

• Account Growth and Development:

  • Identify opportunities to upsell or cross-sell additional products and services.

  • Develop and implement account strategies to achieve revenue growth and client success.

• Performance Monitoring and Reporting:

  • Ensure all agreements align with both client and company objectives.

  • Track account performance, including revenue, satisfaction metrics, and KPIs.

  • Prepare and deliver regular reports to clients and internal leadership.

• Market Insights:

  • Stay informed about industry trends, competitor activities, and client-specific developments.

  • Provide strategic recommendations based on market insights to improve client outcomes.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).

• 3+ years of experience in account management, client services, or sales.

• Proven track record of managing multiple accounts and meeting performance goals.

• Strong knowledge of CRM software (e.g. HubSpot) and project management tools.

• Excellent communication, negotiation, and problem-solving skills

What We Offer

• Competitive salary commensurate with experience

• Medical, dental, and vision insurance 

• Short-term and long-term disability coverage

• Voluntary life insurance

• 401(k) with tiered employer match + profit sharing

• Flex PTO

• Paid parental leave

• Employee discount on Branded Bills products

Compensation: $40,000 (exempt/salaried)

Commission: 3%

Branded Bills is an equal opportunity employer.

Must be authorized to work in the U.S.