Program Manager II

A large Northeast regional bank is seeking a Program Manager II to support business and technology programs within the Institutional Services (IS) Global Project Management Office (PMO).

Location: Wilmington, DE

The Institutional Services division is experiencing rapid business growth and has initiated a strategic digital transformation program. The goals of the program are to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve.

**Note:** This role is not eligible for visa sponsorship. Candidates must be able to secure and maintain work authorization independently, without requiring employer sponsorship (e.g., STEM OPT training plans, CPT, TN employer filings, or similar immigration employer-of-record arrangements).

**Primary Responsibilities**

**Vision, Strategy, Program Coordination, and Execution**
- Assist in managing technology-driven programs and initiatives across Institutional Services functions and products
- Support portfolio, program, and project management activities, ensuring alignment with technology strategy and business objectives
- Coordinate program deliverables, ensuring deadlines, budgets, and quality standards are met
- Conduct demand planning based on intake and discovery for technical and product resources
- Interface with UX teams on all major programs and ensure sustainable collaboration with scrum masters

**Reporting and Analytics**
- Track and report on program performance metrics, OKRs, and KPIs to ensure strategic alignment
- Maintain dashboards and analytics tools to provide insights on capacity planning, vendor performance, and financial forecasting

**Communications and Stakeholder Engagement**
- Provide and maintain consistent engagement with key stakeholders
- Act as the liaison between the Product and Technology teams
- Align with ICS Product Owners and their respective teams

**Risk and Compliance**
- Understand and adhere to the bank's risk and regulatory standards, policies, and controls in accordance with its Risk Appetite
- Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis
- Identify risk-related issues requiring escalation to management
- Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Complete other related duties as assigned

Compensation: $141800 - $236400 Annual