(Remote) Customer Service Representative

About the Role

We are expanding our remote team and looking for dependable individuals who enjoy speaking with people, staying organized, and providing helpful support.

In this position, you will assist members and families who have already requested information about benefit options available to them. Your role is to make the process simple, professional, and easy to understand.

Responsibilities
Contact members by phone, email, or video
Schedule and confirm virtual appointments
Review available benefit options in a clear way
Answer general questions and provide guidance
Help complete online forms and applications
Keep records updated and accurate
Follow up with members throughout the process
Attend training and team development sessions
What We’re Looking For
Strong communication skills
Positive and professional attitude
Comfortable working from home
Basic computer skills
Reliable internet connection
Ability to stay organized and self-motivated
Customer service experience is an asset, but not required
What’s Provided
Fully remote work
Complete training
Ongoing mentorship and support
Weekly pay
Performance-based bonuses
Flexible scheduling
Growth opportunities
Leadership development path