Customer Service Representative (Work From Home)

We are looking for motivated and dependable individuals to join our growing remote team. This position is a good fit for someone who enjoys helping others, staying organized, and communicating in a clear, professional way.

About the Position

You will support individuals and families who have already requested information about available benefit programs. Your role will be to guide them through the next steps, answer basic questions, schedule virtual meetings, and keep their information accurate in our online systems.

Training is provided, so prior experience in this field is not required.

Daily Responsibilities

Follow up with individuals who requested information
Book and confirm virtual appointments
Explain the process in simple terms
Answer general questions professionally
Assist with basic digital forms
Send reminders and follow-up messages
Maintain organized client records
Use online systems to manage activity
Attend remote training and team meetings

What’s Included

Fully remote position
Flexible schedule options
Complete training
No cold calling
Weekly pay structure
Mentorship and support
Advancement opportunities
Positive team environment
Long-term growth potential

Who We’re Looking For

The ideal candidate is reliable, friendly, organized, and comfortable speaking with people by phone or video. You should be able to work independently, follow directions, and use basic computer tools.

Experience in customer service, scheduling, administration, or phone-based roles is an asset, but not required.