Remote Customer Care Specialist Texas Residents

Remote Customer Care Specialist Texas Residents

Join a team that helps individuals navigate important government assistance programs. We are hiring dependable, service-oriented professionals to provide phone support, verify information, and assist callers with general program-related questions in a fully remote environment.

What You'll Do

Serve as the first point of contact for individuals seeking assistance and information by phone.
Provide clear and accurate responses using approved reference materials and standardized communication guidelines.
Place outbound calls to confirm applicant information and validate supporting documentation.
Update and maintain records in company systems while speaking with customers.
Navigate multiple web-based applications and databases to locate and enter information.
Identify situations requiring additional review and route them to the appropriate team member.
Deliver professional, courteous, and empathetic customer service on every interaction.

What We're Looking For

High School Diploma, GED, or equivalent.
At least six months of experience in customer service, client support, administrative support, or a contact center environment.
Comfortable working in a high-volume phone-based role.
Strong communication, problem-solving, and computer navigation skills.
Must be a U.S. Citizen.
Must have resided in the United States for at least three of the past five years.
Ability to successfully pass a federal background screening.
Previous federal contract support experience or Department of Homeland Security clearance is advantageous but not required.

Work-From-Home Requirements

Private, professional workspace free from distractions.
Hardwired high-speed internet connection (Ethernet).
Minimum internet speed of 25 Mbps download.
Reliable computer setup and power source to support a full work schedule.

Why Apply?

100% remote opportunity for Texas-based candidates.
Health & Wellness Allowance.
Paid training provided.
Opportunity to contribute to programs that support communities during times of need.
Stable, project-based customer support role with growth opportunities for high performers.