Virtual Medical Assistant

Overview

We’re hiring a Virtual Medical Assistant (VMA) to support our clinical and administrative workflows while delivering excellent patient experience. This role is patient-facing and requires exceptional English communication, strong follow-through, and a reliable, proactive work style.

This is a long-term role for someone who wants stability and career growth in a healthcare organization.

Work Schedule (Required)

Monday Friday, 8:00 AM 5:00 PM California time (Pacific Time)

Remote role; must have reliable internet and a quiet, professional workspace

Key Qualifications

Very strong English communication (spoken and written): clear, professional, confident on calls and messages

Reliable and committed: punctual, consistent attendance, takes ownership, follows through without being chased

Customer service mindset: calm, empathetic, patient-first, able to handle sensitive situations professionally

Healthcare background: experience in a clinic, hospital, telehealth, medical office, or healthcare support role

Comfortable working with standard healthcare admin tasks and learning new systems quickly

Essential Responsibilities

Answer patient calls/messages professionally; provide accurate information within scope and escalate appropriately

Schedule, confirm, and reschedule appointments; manage calendars and reminders

Perform patient follow-throughs (callbacks, status checks, reminders, documentation updates)

Support intake and basic administrative processing (collecting information, updating records, routing requests)

Coordinate with internal team members to ensure tasks are completed end-to-end

Maintain clear documentation and timely updates so nothing falls through the cracks

Protect patient privacy and handle sensitive information with discretion

Core Competencies (How we’ll evaluate success)

Communication quality: clarity, tone, grammar, confidence, and professionalism

Reliability: on-time attendance, responsiveness, consistent output, and accountability

Follow-through: tasks completed fully, not partially; strong tracking habits

Patient experience: empathy, patience, problem-solving, and service recovery

Initiative: identifies issues early, proposes solutions, improves processes

Compensation

Competitive, based on experience and location (to be discussed during the interview)

Probationary Period

3-month probationary period or less, with performance review and growth plan