Eagle STAR/PACE L2/L3 Production Support Analyst /Developer

Eagle STAR/PACE L2/L3 Production Support Analyst /Developer
SKILL CATEGORY : Production Support
REQUIRED SKILLS :Eagle STAR/PACE
WORK LOCATION : Charlotte, NC
ONSITE / REMOTE : Hybrid,
Contract / Direct Hire :
DURATION : Greater than 18 months (Long Term)
MUST BE INCLUDED WITH SUBMITTAL :

Full Legal Name
Phone
Email
Current Location
Rate
Work Authorization
Willing to relocate
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This opportunity is competitive and the required turnaround time for quality talent is rather slim. With that, please confirm whether or not you’ll have talent available for our review over the next 24-72 hours.

Please feel free to reach out if you need me to clarify the qualification criteria or the scope of responsibilities.

Senior Eagle STAR & PACE Production Support Analyst (L2/L3)

Overview / Summary
Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, stakeholder communication, and Eagle STAR/PACE development activities. The position is focused on approximately 70% production support and 30% Eagle STAR/PACE development.

Key Responsibilities
Monitor, analyze, and resolve production incidents within SLA.
Perform root cause analysis (RCA) for recurring and systemic issues.
Provide functional and technical troubleshooting for Eagle STAR and Eagle PACE.
Support batch processing, job monitoring, and data validation.
Handle escalations and coordinate with development and infrastructure teams.
Support release deployments and post-implementation validation.
Prepare documentation, runbooks, and knowledge articles.
Participate in Eagle STAR/PACE development activities.
Required Qualifications
Technical Skills

Strong hands-on experience with:
Eagle STAR (Performance, Reporting)
Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)
Oracle SQL / PL-SQL for data analysis and troubleshooting
Experience with Eagle Data Model.
Experience with job scheduling tools (Control-M / Autosys preferred).
Understanding of SDLC, change management, and production release processes.
Experience using ticketing tools such as ServiceNow or Jira.
Functional / Domain Expertise

Investment Management / Asset Management domain knowledge.
Understanding of:
Security reference data
Pricing and corporate actions
Portfolio positions and transactions
Performance measurement concepts (TWR preferred)
Experience

6+ years of overall IT experience.
4+ years of hands-on experience supporting Eagle STAR and Eagle PACE.
Experience working in an L2/L3 production support environment.
Soft Skills

Strong analytical and problem-solving skills.
Ability to work under tight reporting deadlines.
Good communication skills with business users and project management teams.
Ability to work in an onshore/offshore model.
Nice to Have

Experience with FactSet or other performance systems.
Exposure to Eagle Accounting.
Experience in performance attribution environments.