(Dallas Tx) Work From Home Customer Support Agent

We’re looking for dependable individuals based in Dallas to join our remote customer service team. This independent contractor role allows you to work from home while assisting customers with account and billing needs. Key Responsibilities: Respond to customer questions related to billing and services Troubleshoot and resolve concerns in a timely manner Guide customers through payment options such as installments and deferrals Assess customer needs quickly to provide the best available solutions Accurately complete plan enrollments Focus on resolving concerns during the first interaction Deliver a positive and professional customer experience Adhere to client procedures and compliance standards System Requirements: Desktop or laptop (must be personally owned) Hardwired internet connection required Minimum internet speed: 10 Mbps download / 3 Mbps upload 8 GB RAM, Windows 11 Dual monitors required Minimum storage: 60 GB total with 30 GB available Processor Specs: Intel Core i3/i5/i7/i9 (supported generations listed) AMD Ryzen 3 or higher No Mac, Chromebook, tablet, or ARM-based systems allowed Qualifications: U.S. citizenship required Background check required