Compliance Officer

Compliance Officer requires
• 5+ years’ experience
• OnBase
• Versa
• Communicate verbally and in writing appropriately
• Examine Florida statutes state's written laws and understand how it apply to a specific situation.
• Analyze the exact legal text, its definitions, and previous court rulings to ensure compliance with the laws of Florida.
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Project management experience
• Strong customer service
Duties:
• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicate with the public
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues
• Document actions