Vice President, Digital Services

Vice President, Digital Services

About the Company

Prominent credit union

Industry
Banking

Type
Privately Held

About the Role

The Company is seeking a VP of Digital Services to spearhead the strategy, performance, and continuous enhancement of its digital banking channels. The successful candidate will be tasked with leading the daily operations of various digital platforms, including online and mobile banking, account opening systems, and authentication tools. A key focus of the role is to enhance the member experience, drive digital adoption, and ensure the digital services are in line with the organization's mission. This includes responsibilities such as driving digital channel enhancements, monitoring performance metrics, and optimizing digital workflows to improve service efficiency. Applicants for the VP of Digital Services position at the company should have a Bachelor’s degree in a relevant field, with a Master’s degree preferred, and at least 7-10 years of leadership experience in digital banking, fintech, or digital services within a financial institution. The role requires a strong understanding of digital banking platforms, APIs, security requirements, and system integrations, as well as experience in leading cross-functional teams and managing multi-vendor environments. The ideal candidate will possess excellent project management, communication, and problem-solving skills, and the ability to analyze data and member feedback to enhance digital experiences. Responsibilities also include ensuring compliance with security, regulatory, and accessibility standards, as well as evaluating emerging technologies and fintech partnerships to support the organization's digital strategy.

Hiring Manager Title
SVP/COO

Travel Percent
Less than 10%

Functions

• Information Technology
• Product Management