Chief Operating Officer (COO)

Chief Operating Officer (COO)

About the Company

Prominent credit union

Industry
Management Consulting

Type
Non Profit

Founded
1951

Employees
201-500

Categories

• Consulting & Professional Services
• Banking & Mortgages

Specialties

• credit union
• consumer and business banking
• consumer and business lending
• mortgage
• auto loans
• credit cards
• financial education
• and community involvement

About the Role

The Company is seeking a Chief Operating Officer (COO) to join their team. The COO will be a key partner to the President and CEO, advancing the organization's mission, vision, and strategic priorities. This role requires a collaborative, hands-on leader with a servant leadership style, who can provide visionary oversight of business services, marketing, community development, and retail delivery. The successful candidate will be responsible for driving operational excellence, innovation, and initiatives that support growth, financial stability, and community impact. The COO will also be focused on member experience, championing the organization's sales and service culture, and ensuring financial stability, risk management, and corporate sustainability. Candidates for the COO position at the company should have a bachelor’s degree in business administration, finance, or a related field, with a master’s degree strongly preferred. A minimum of 10 years of progressive senior leadership experience in the financial services industry is required, with a proven track record in operations, strategic planning, digital strategy, and organizational management. Key skills and competencies include exceptional leadership, communication, and problem-solving skills, as well as the ability to function as a change agent and make high-level decisions. The COO will also be expected to have a strong understanding of regulatory compliance, including the Bank Secrecy Act and other relevant federal laws.

Hiring Manager Title
President and CEO

Travel Percent
Less than 10%

Functions

• Operations