Chief Operating Officer (COO)

Chief Operating Officer (COO)

About the Company

Vibrant IT managed services provider

Industry
Information Technology and Services

Type
Privately Held

About the Role

The Company is in search of a Chief Operating Officer (COO) to take the helm of its IT Managed Services division. The successful candidate will be tasked with the oversight of all day-to-day operations, with a primary focus on a Tier 1 group of entry-level techs and helpdesk/switchboard employees. Key responsibilities for the COO include leading and supervising operational teams across multiple locations, analyzing and enhancing internal processes, monitoring performance, and driving productivity improvements. The role also involves guiding strategies to meet organizational objectives, overseeing staff selection, training, and evaluation, and participating in audits and quality controls. The ideal candidate will have a minimum of 5 years' experience in operational leadership, with strong management, workflow, and operational structure skills, and the ability to drive efficiency and assign business value to operational efforts. Applicants for the COO position at the company should possess excellent leadership and HR skills, be calm under pressure, and have strong communication and interpersonal skills for cross-functional collaboration. While IT experience is helpful, it is not required. The role demands a leader who can foster a strong, resilient culture, particularly in a challenging, high-performing environment. The company is committed to diversity and inclusion and is an equal-opportunity employer. The COO will be expected to support technical incident response for both company and client needs, with a focus on enhancing client satisfaction, particularly in the healthcare industry.

Hiring Manager Title
Chief Executive Officer (CEO)

Travel Percent
Less than 10%

Functions

• Operations