Investigator

Applicants must take the Education and Experience exam to be eligible. Take the exam at Open Competitive Exams for Anyone - Department of Citywide Administrative Services. Select Exam No. 6065 for Inspector (Consumer and Worker Protection). The exam closes on June 23, 2026.

Permanent employees in the civil service title, comparable title (under 6.1.9) and those reachable on the civil service list are also eligible to apply.

**This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are
integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
The Office of Labor Policy & Standards ( OLPS ) enforces the City’s worker protection laws, including the Protected Time Off Law, Fair Workweek scheduling laws that protect fast food and retail workers, Delivery
Worker Laws that provide minimum pay and other protections for app delivery workers, and wrongful deactivation protections for Uber and Lyft drivers. We also administer the Freelance Isn’t Free Act (FIFA) program, which assists freelance workers who have experienced wage theft and other violations. We obtain monetary compensation for workers for violations and bring companies into compliance. More information about our office is available at nyc.gov/workers. OLPS is seeking an Investigator to investigate potential violations of NYC worker protection laws.

Key responsibilities include:
• Maintaining a strong understanding of the laws OLPS enforces
• Interviewing workers, employers, and witnesses by telephone and in-person
• Obtaining, documenting, and analyzing documentary evidence, including employer policies, payroll records,
employee schedules, time records and other employment-related documents
• Performing research using public sources, law enforcement databases, and other investigative tools
• Applying the law to facts gathered during an investigation to identify appropriate charges
• Writing investigation reports identifying violations uncovered during an investigation and containing
recommendations for enforcement action
• Calculating money owed to employees and civil penalties owed to the City
• Engaging directly with businesses and attorneys to negotiate a resolution of the charges
• Drafting document demands, findings letters, and settlement agreements
• Testifying at the Office of Administrative Trials and Hearings’ Trial Division about investigation findings
• Independently investigating and managing a high volume of cases, using appropriate judgment to elevate
complex issues with a Supervising Investigator
• Investigating cases that are complex and/or broad in scope, in collaboration with investigation teams of data
scientists and attorneys.

Minimum Qualification Requirements
1. A four-year high school diploma or its educational equivalent and four years of full-time, satisfactory
experience conducting investigations or inspections for a consumer or worker protection agency; or

2. A baccalaureate degree from an accredited college; or

3. A satisfactory combination of education and/or experience which is equivalent to "1" above. College
education may be substituted for the required experience on the basis of 30 semester credits for each year
of required experience. However, all candidates must have a four-year high school diploma or its
educational equivalent.

License Requirements
Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. Please
include this information in your resume.

PLEASE NOTE: New York City residency is required within 90 days of appointment. However, City employees in
certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau,
Suffolk, Putnam, Westchester, Rockland, or Orange County.

Preferred Skills
• Knowledge and experience in labor standards investigations or low-wage worker issues;
• Analytic, research and writing skills;
• The ability to gather detailed information from workers through interviews;
• The ability to understand various laws, rules, and regulations sufficiently to analyze issues, identify evidence
needed to evaluate compliance, and present findings and recommendations;
• Proficiency in Microsoft Office, including the ability to analyze data in Excel;
• Experience handling multiple assignments with competing deadlines with a high degree of detail and
accuracy;
• Strong written and verbal communication skills; and
• Fluency in a language other than English, especially Spanish, French, Bengali, or Mandarin Chinese.

To Apply
To apply for this position, please submit your application exclusively through the Jobs NYC website. Only
applications submitted via the Jobs NYC platform will be considered for review. The Job ID is located at the bottom
of the page.

A resume and cover letter are required as part of the application. In your cover letter, please include the following:
• Civil service title you currently hold or whether you have taken any civil service exams (if applicable).
• The NYC Department of Consumer and Worker Protection (DCWP) is committed to building a diverse and
inclusive workforce that reflects the communities we serve. We strongly encourage 55-a candidates to apply.
If eligible, please indicate this in your cover letter.
Incomplete applications or those missing the required documents will not be considered.

Reasonable Accommodations
DCWP is committed to providing reasonable accommodation to ensure that individuals with disabilities have equal
access to employment opportunities. If you need an accommodation to participate in the interview process, please
contact us at .

Please note the following important application instructions:
• No phone calls, faxes, emails, or in-person inquiries will be accepted.
• Only candidates selected for further consideration will be contacted. If you do not receive communication
from us, please consider your application as not being selected for this position.
• Drug Screening: Please be aware that a drug screening may be required prior to appointment. Candidates
will be notified if this is necessary as part of the pre-employment process.
Appointments are subject to Office of Management and Budget (OMB) approval.

For any questions or concerns regarding your application, please email the recruitment team at
.

Additional Information
In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the
following benefits:

Paid Time Off and Holidays
• Paid time off for vacation and personal leave
• Paid time off for sick leave
• A generous holiday package of up to 13 days

Health Benefits
• Medical insurance plans
• Dental and vision insurance plans
• Employee Assistance Program (EAP)

Financial and Savings Benefits
• 529 College Savings Plan
• Direct Deposit
• Flexible Spending Account Programs
• New York City Municipal Credit Union Savings Program
• Transit Benefit Programs
Retirement and Pension Plans
• New York City Employee Retirement System (NYCERS) pension plan
• New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan

Additional Benefits for Union Members
• Disability Insurance
• Health Club Reimbursements
• Life Insurance
• Supplemental Hospital Coverage
• Tuition Reimbursement
*Please note only employees represented by a labor union may qualify for additional benefits provided by the union
welfare fund.
Student Loan Forgiveness
• DCWP qualifies as a public service employer, which means our employees may be eligible for the Public
Service Loan Forgiveness (PSLF) program. If you have federal student loans, you may be able to have
your loans forgiven by working full-time in public service. To learn more about PSLF and its eligibility
requirements, visit the Public Service Loan Forgiveness Program website.
Employee Discounts
• Apple and Dell products
• Cell phones and plans
• Gym memberships
• Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
• And more!