Insurance Administrator

Position Summary
The Insurance Administrator supports the Risk Manager and VP - Risk with day-to-day operations and is responsible for maintaining accurate policy, exposure, and claims data within the RMIS. This role manages premium processing, delivers reporting and analysis to support risk management decisions, and supports claim preparation and coordination, while continuously improving workflow efficiency.
Key Responsibilities
Policy Administration and Premium Management
• Document and File Management: Maintain a centralized, standardized electronic repository of all policies, endorsements, binders, invoices, claims, certificates of insurance (COIs), contracts, and broker communications within the RMIS and internal server; ensure records are properly organized, e-filed, and readily accessible
• Policy Comparison and Broker Coordination: Review expiring versus renewal policies and endorsements, identify discrepancies, and coordinate with brokers to resolve outstanding items, clarify coverage details, and ensure timely follow-up, resolution, or waiver of discrepancies
• Premium Processing: Coordinate and track premium invoice payments with accounting and other internal stakeholders outside the risk department
• Renewal Support: Update schedules and assist with underwriting submissions as needed
• Risk-Related Mail and Correspondence: Retrieve and distribute daily risk-related mail to appropriate Risk team members
RMIS Administration and Process Improvement
• Data Integrity, Entry, and Completion: Input, update, and maintain exposure data (e.g., assets, properties, vehicles, values, acreage, and other schedules), including entity structures and associated hierarchies within the RMIS; ensure records are complete, accurate, and maintained for reporting, audits, and renewals
• Reporting and Analytics: Develop and maintain reports and dashboards, as needed, to support job duties and risk team decision-making
• Process and System Improvement: Identify and implement workflow enhancements and collaborate with the risk team and other internal and external stakeholders to improve RMIS functionality, efficiency, and overall data processes, while supporting special projects, reporting needs, and departmental initiatives
• Claims Tracking: Monitor claims, on an as-needed basis, from first notice of loss through resolution, ensuring accurate coordination of claim documentation throughout the lifecycle
Qualifications and Requirements
• Education: Bachelor’s degree in business, risk management, information systems, or related field is preferred; relevant experience may be substituted in certain circumstances
• Experience: 2 4 years in risk management or insurance-related operations
Skills
• Advanced Excel and Microsoft Office proficiency
• High attention to detail and strong organizational skills
• Ability to manage sensitive and confidential information
• Working knowledge of Property, Casualty, and Workers’ Compensation coverages
• Ability to work independently and manage multiple priorities with minimal supervision
Physical Requirements Office Environment
• Ability to maintain focus and perform tasks requiring attention to detail in a standard office setting
• Ability to work at a desk while using a computer, with the option to sit or stand and periodically change positions
• Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment
• Ability to communicate effectively in person and via phone or video
• Occasional walking, bending, and reaching within the office environment
• May occasionally lift and carry items such as files or office supplies (typically up to 15 20 pounds)