MV Transportation

Kent, WA • Posted 1 months ago

Onsite Contract Customer Service

Overview:

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities:

MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department.  He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on time performance and productivity; demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills.

Job Responsibilities:

Manages and coordinates technical workforce job completion.
Customer complaint resolution.
Obtain daily service disruptions in Excel Workbook.
Oversee improvement in customer satisfaction and dispatch satisfaction.
Maintain a professional demeanor and appearance.
Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management.
Provide subordinate coaching and assistance when required.
Communicate with Management as needed to maximize efficiencies and resolve issues.
Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees.
Interviews applicants; Handles employee grievances and complaints.
Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner.
Monitor real time call flow, inbound dispatcher availability, Service Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized.
Fill in as a Dispatcher when required.
Recommend promotions.
Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance.

Qualifications:

Talent Requirements:

College Degree in Business Management or Administration or will have degree within the next six (6) months.
Ability to manage multiple projects while managing 7 day/week operations.
At least three (3) to five (5) years successful supervisory experience preferred.
Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the   Dispatch Department.
Ability to learn and demonstrate efficiency in the use of Trapeze.
Strong customer service skills.
Ability to work independently and follow directions.
Ability to adapt and remain flexible in a dynamic environment.

Starting Pay Rate:$31.50 - $34.23/hour

Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming

Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year

Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap

Paid Holidays: 8 paid holidays

More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees

Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

#appcast

Additional Information

City: Kent
State: WA
Zip: 98032
Country: United States
Job Type: Full Time
Posted At: 2026-06-01
Job Reference: 18604_11639
Mobile Friendly Apply: No
Category: Customer Service
Html Jobs: Yes
Url: https://click.appcast.io/t/82mRkpMgA7pd7dh5AllMnCTVPcEtifI0qy5fM3QSy1fYfWBa6wY__K0jT4UxIVYJ
Body: Overview: If you reside in California, please see our <a href="https://careers.mvtransit.com/us/en/california-privacy-policy" target="_blank" rel="noopener">California Applicant Privacy Policy</a> for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department.  He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on time performance and productivity; demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> Job Responsibilities:<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> <ul><li>Manages and coordinates technical workforce job completion.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Customer complaint resolution.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Obtain daily service disruptions in Excel Workbook.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Oversee improvement in customer satisfaction and dispatch satisfaction.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Maintain a professional demeanor and appearance.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Provide subordinate coaching and assistance when required.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Communicate with Management as needed to maximize efficiencies and resolve issues.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Interviews applicants; Handles employee grievances and complaints.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Monitor real time call flow, inbound dispatcher availability, Service Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Fill in as a Dispatcher when required.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Recommend promotions.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li></ul> Qualifications: Talent Requirements:<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> <ul><li>College Degree in Business Management or Administration or will have degree within the next six (6) months.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Ability to manage multiple projects while managing 7 day/week operations.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>At least three (3) to five (5) years successful supervisory experience preferred.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the   Dispatch Department.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Ability to learn and demonstrate efficiency in the use of Trapeze.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Strong customer service skills.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Ability to work independently and follow directions.<span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </li><li>Ability to adapt and remain flexible in a dynamic environment. </li></ul>Starting Pay Rate:$31.50 - $34.23/hourHealthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programmingRetirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar yearPaid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual capPaid Holidays: 8 paid holidaysMore Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employeesOther Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period) MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  <span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}">Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. <span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}">#appcast
Cpa: 7.48
Cpc: 0.37

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