Zaxby's

Indian Trail, NC • Posted 1 months ago

Onsite Full Time Restaurant Management

As the team at Zaxbys expands, we're saving a seat for you!

To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food.

To our team members, Zaxbys is an indescribably great place to work!

General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.

Why work at Zax?

COMPETITIVE PAY
BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary
FREE Meals
Paid Time Off
Paid Holidays
Employee Referral Program
Opportunities to Advance

Benefits

Medical Insurance
HSA Option Available
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Employer Paid Life Insurance
401(k) With Employer Match
100% match of first 3% contribution + 50% match of next 2% contribution
Additional eligibility requirements

Duties and Responsibilities

Complete all training requirements including:
Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Food Safety Certification and Manager Certification
Any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Other responsibilities
Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly

Job Qualifications

The following requirements must be met in order to qualify for this position.

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Capability Requirements

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Additional Information

City: Indian Trail
State: NC
Zip: 28079
Country: United States
Job Type: Full Time
Posted At: 2026-05-19
Job Reference: 15673_11020206
Mobile Friendly Apply: No
Category: Restaurant Management
Html Jobs: Yes
Url: https://click.appcast.io/t/_jA-fN4RxhiJ4gvM6NpVAuvhK_9z07vAs9AxzdeNgBpkQrOSeu_uVpIUS_ORnkHO
Body: As the team at Zaxbys expands, we're saving a seat for you!To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxbys is an indescribably great place to work! General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld. Why work at Zax?<ul><li>COMPETITIVE PAY</li><li>BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary</li><li>FREE Meals</li><li>Paid Time Off</li><li>Paid Holidays</li><li>Employee Referral Program</li><li>Opportunities to Advance</li></ul> Benefits<ul><li>Medical Insurance</li><li class="ql-indent-1">HSA Option Available</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Short-Term Disability</li><li>Long-Term Disability</li><li>Employer Paid Life Insurance</li><li>401(k) With Employer Match</li><li class="ql-indent-1">100% match of first 3% contribution + 50% match of next 2% contribution</li><li class="ql-indent-1">Additional eligibility requirements</li></ul> Duties and Responsibilities <ul><li>Complete all training requirements including:</li><li>Zaxbys General Manager Development Plan and Operations Excellence Capstone Class</li><li>Food Safety Certification and Manager Certification</li><li>Any additional training required by Zax LLC</li><li>Ensure that the restaurant delivers great experiences to guests</li><li>Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers</li><li>Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance</li><li>Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs</li><li>Plan and delegate shift assignments including communicating expectations and adjusting as needed</li><li>Ensure service, product quality, and cleanliness standards are consistently upheld</li><li>Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team</li><li>Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld</li><li>Strive to increase sales by building community relationships and providing outstanding product and service</li><li>Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures</li><li>Complete performance reviews for crew members and assist with performance reviews for managers</li><li>Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures</li><li>Utilize management tools and keep neat, accurate, and current records</li><li>Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience</li><li>Other responsibilities</li><li>Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner</li><li>Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description</li><li>Ensure the team works safely and follows all safety guidelines and procedures</li><li>Escalate concerns to your supervisor when appropriate</li><li>All other duties necessary to ensure restaurant operations function properly</li></ul> Job Qualifications The following requirements must be met in order to qualify for this position. <ul><li>Must be 21 years of age or older</li><li>Must have a valid driver’s license, vehicle insurance, and reliable transportation</li><li>Open availability and the ability to work a minimum of 5 days and 48 hours per week</li><li>Ability to work a flexible schedule including days, nights, weekends, and holidays</li><li>Successful completion of background check and motor vehicle report</li><li>Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others</li><li>Required minimum education: High school diploma or equivalent and some college preferred</li><li>3-5 years management experience required</li><li>Restaurant management experience preferred</li></ul> Capability Requirements The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered. <ul><li>Sit, stand, and walk continuously</li><li>Occasionally stoop, bend, crouch, or climb, including the use of ladders</li><li>Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead</li><li>Continuous use of hands and wrists for grasping and fine manipulation</li><li>Communicate proficiently through speech, reading, and writing</li><li>Maintain effective audio-visual discrimination and perception to observe and respond to the environment</li><li>Work in an environment that features hot and cold temperature variations and exposure to food allergens</li><li>Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment</li></ul>
Cpa: 22.31
Cpc: 1.12

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Restaurant General Manager

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