Zero Risk Growth
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Customer Success Manager (Email Marketing & Outbound)

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Toronto, ON • Posted 3 days ago • $80,000 - $90,000 per year
Remote Contract Not specified Level customer service

Company Overview

Zero Risk Growth (ZRG) is a B2B lead‑generation agency building some of the world’s most advanced AI‑powered outbound systems. Recognized by OpenAI for surpassing 100B tokens used and ranked Top 10 globally by Instantly.

We partner with high‑performing businesses that have validated offers and are ready to scale. Our culture is built on extreme ownership, speed, transparency, and continuous improvement.

Role Description

The Customer Success Manager owns the client relationship end‑to‑end, driving retention, growth, and satisfaction across a diverse B2B portfolio (business brokers, financial services, marketing agencies, SaaS/tech, and more).

You’ll lead onboarding, manage launches, coordinate with fulfilment, resolve issues quickly, and deliver monthly reporting. Because many clients rely on us for outbound performance, this role requires a strong understanding of email marketing, deliverability, and outbound campaign mechanics. It’s a great fit for someone who thrives in a fast‑moving, high‑accountability environment.

Core Responsibilities

  • Serve as the primary point of contact and bridge between clients and the service team

  • Drive retention, satisfaction, and account growth through proactive relationship management

  • Build and manage client onboarding workflows

  • Track performance and prepare monthly reports

  • Resolve client issues quickly and professionally

  • Identify upsell and cross‑sell opportunities

  • Lead client meetings, presentations, and check‑ins

  • Gather client feedback and share insights with internal teams

Qualifications 

  • 2+ years in account management, customer success, or relationship management

  • 2+ years in outbound email marketing

  • Proficiency with GoHighLevel (campaigns, automations, pipelines, reporting)

  • Experience using Monday.com for workflow and project coordination

  • Strong command of email tools for campaign setup and deliverability

  • Executive‑level communication with founders and C‑suite stakeholders

  • Clear written and verbal communication across email, Slack, and Google Meet

  • Confident virtual presentation skills

  • B2B account management experience, including retention, upsell, and cross‑sell

  • Ability to execute B2B outreach strategies using GoHighLevel

What's in it for you:

We believe great work happens when life inside and outside of work stays in balance. You can expect:

  • Fully remote work with complete location flexibility

  • Flexible time‑off structure

  • Competitive compensation

  • Performance‑based bonuses

Job Type: Contract 

Location: Remote 

Salary Range: $80,000 - $90,000 OTE

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