Consumer Concierge Services Manager

A company is looking for a Manager of Consumer Concierge Services (Remote).
Key Responsibilities

Develop and execute the vision for a consumer concierge product that drives returns for consumers and providers
Enhance conversion rates and reduce average handling time to achieve revenue growth
Coach and manage a team, improving processes and utilizing analytics to measure success

Required Qualifications

Experience in management within a call center environment
Background in startup environments with growth experience in call centers
Proficiency in creating scalable processes and analyzing performance metrics
Experience working with offshore teams, particularly in the Philippines
A commitment to customer service and a passion for helping others