Senior Policy Processing Manager

A company is looking for a Senior Policy Processing Manager responsible for operational leadership within Business Support Services teams.



Key Responsibilities

Lead the identification and review of operations production to enhance automation and efficiency
Develop training programs to improve operational capabilities and customer experience
Monitor activities for compliance and partner with stakeholders to drive business performance improvements


Required Qualifications

Bachelor's degree required; Master's degree preferred in Business Operations, Sales, or Business Administration
8+ years of experience in Insurance Business Operations or Claims Policy Processing, with 3 years in a supervisory role preferred
Certified Insurance Service Representative (CISR) certification is a plus
Proficiency in financial management, KPI tracking, and operations management
Knowledge of underwriting systems, insurance policies, and claims processing