Tech Support Analyst

A company is looking for a Tech Support Analyst to provide technical support and customer service.



Key Responsibilities

Perform Tier 1 and Tier 2 troubleshooting and customer service for users
Document issues and solutions thoroughly in a help desk environment
Train junior technical staff in established processes and procedures


Required Qualifications

High School Diploma required
Associate's degree preferred or equivalent combination of education and experience
Experience in a help desk environment
Ability to learn quickly