Senior Director of Engagement

A company is looking for a Senior Director of Engagement to lead customer engagement strategies and initiatives.



Key Responsibilities

Coordinate the planning and launch of new SaaS software and manage customer onboarding
Develop and implement customer success initiatives to enhance product adoption and retention
Analyze customer feedback and engagement metrics to drive continuous improvement and alignment with business goals


Required Qualifications

Bachelor's degree in business, marketing, or a related discipline is preferred
Extensive leadership experience in customer engagement or customer success roles within the technology industry
In-depth knowledge of customer engagement strategies and journey mapping
Proficient in project management and organizational skills
Hands-on experience with CRM systems and customer engagement platforms