Senior Manager Member Services

A company is looking for a Senior Manager, Member Services to lead a team focused on Provider Services operations.



Key Responsibilities

Analyze business insights and trends to enhance operational and cultural positioning
Establish routines for identifying opportunities and implementing risk mitigation strategies
Oversee team development, culture maintenance, and employee satisfaction


Required Qualifications

5+ years of experience managing large operations teams in a customer service environment
5+ years of experience in coaching and developing teams
5+ years of experience with production-based operating models and KPIs
4+ years of experience using data to drive improvements
Operational Excellence Certification or equivalent experience