Customer Success Manager

Job description:

About the Role
We are looking for a highly organized and proactive Customer Success Manager to support our leadership team while managing key business functions, including customer success, marketing, and project management. This role requires a strategic thinker who can multitask, coordinate cross-functional projects, and ensure smooth daily operations.

Key Responsibilities

Customer Success & Relationship Management
Serve as a point of contact for customers, addressing inquiries and ensuring a positive experience.
Assist with onboarding new and supporting existing clients and maintaining strong relationships.
Track customer feedback, satisfaction metrics, and engagement levels.
Identify opportunities to enhance customer retention and support business growth.

Project Management & Coordination
Assist in planning, tracking, and coordinating projects across departments.
Manage project timelines, deliverables, and stakeholder communications.
Ensure cross-functional collaboration to meet business objectives.
Utilize project management tools to track progress.

Marketing & Branding
Assist in planning and executing marketing campaigns, including social media, email outreach, and content marketing.
Coordinate the creation of marketing materials, website updates, and newsletters.
Help manage brand presence and engagement across digital platforms.
Track marketing performance metrics and prepare reports.

Qualifications & Skills
2+ years of experience in customer service or account management.
Strong organizational, multitasking, and problem-solving abilities.
Proficiency in Microsoft 365, CRM platforms, marketing tools (Constant Contact, Canva), and project management software.
Excellent written and verbal communication skills.
Ability to work independently and manage multiple priorities.

Preferred Qualifications
Experience with marketing automation tools and social media management.
Familiarity with project management methodologies.
Prior experience in customer success or sales support.

Why Join Us?
Work in a dynamic and collaborative environment with career growth opportunities.
Gain experience across marketing, operations, project management, and cybersecurity.
Competitive salary, benefits, professional development support and commission.
Play a key role in the success of a growing organization.

Benefits:
3% Sales Commission
401(k) matching
Paid time off
Paid training
Work Location: In person