Job Description

Hackettstown Family Dental is thrilled to announce an exciting career opportunity in our dynamic team. We are currently seeking a dedicated and skilled individual to join us as a dental front desk member. This full-time position is designed for those who thrive in a fast-paced environment and demonstrate a strong commitment to providing exceptional customer service.

The role of the front desk is critical as it serves as the first point of contact for our patients. It offers a perfect opportunity for individuals looking to make a significant impact in a patient-focused setting. The ideal candidate will have a hands-on approach and a detail-oriented mindset to manage various administrative tasks effectively.

Duties and Responsibilities

Greet patients and visitors with a positive, helpful attitude.
Assist patients in scheduling, rescheduling, or cancelling appointments as needed.
Manage multiple phone lines, providing pertinent information regarding services, and guide callers accordingly.
Maintain up-to-date patient records with electronic and paper filing systems.
Handle administrative duties including, but not limited to, data entry, paperwork, and organizing records.
Expertise in insurance posting and verification within a PPO practice environment.
Engage in treatment planning and hold financial discussions with patients.
Utilize digital practice management software proficiently to ensure smooth operation.
Collect, post, and manage patient account payments, and prepare and review financial plans and bills.
Prepare, organize, and maintain the dental office daily schedule efficiently.
Ensure compliance with all health and safety regulations within the office environment.

Requirements

Proven experience in a dental office or similar medical front office setting.
Fabulous communication skills – must be a people person.
A positive work ethic and a great attitude towards both co-workers and patients.
Detail-oriented with a knack for ensuring all aspects of the office operations are managed accurately.
A motivated, self-starter ready to tackle challenges independently or as part of a team.
A dedicated worker and team player who values professionalism and punctuality.
Bilingual abilities are a plus, enabling better communication with diverse patient groups.
Benefits include PTO, sick pay, employee and family discount plans.

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