Service Coordinator with Customer Experience

About Us Buttercream Bakery is a gem founded on a love for bringing people together with timeless sweets. We’re the ones behind the vintage-inspired wedding cake, the birthday cupcakes that taste like a memory, and the custom cookies that make an event feel special. We are a small, creative team looking for someone to help us keep the magic organized behind the scenes. We are seeking a detail oriented and proactive individual who thrives in a dynamic environment and is passionate about building strong customer relationships, improving efficiency, and supporting continuous improvement. This role plays a key part in ensuring smooth daily operations and an exceptional experience for both customers and staff. Education: • High school or equivalent (Preferred) Experience: • Customer service: 1 year (Preferred) Responsibilities: • Receive incoming phone calls and create work orders in our ticketing system • Screen and route calls to the appropriate team members • Schedule service tickets and projects, identify conflicts, and plan accordingly • Manage inventory for in house parts and supplies • Track, receive, and follow up on customer orders and backorders • Reconcile orders and invoices, resolve issues, and follow up with customers • Provide polite, professional communication via phone, email, mail, and in person office visits • Order and manage office supplies • Assist with additional administrative or operational tasks as capacity allows Requirements: • Strong attention to detail • Ability to stay calm and organized in a fast paced environment • Anticipate the needs of customers and team members • Excellent computer skills • Proactive mindset with a focus on positive customer experiences • Prior administrative experience preferred, but not required • Associate degree in business preferred, but not required • Information Technology experience preferred, but not required • Must be able to pass a background check and drug screening Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Professional development assistance • Retirement plan • Vision insurance